Registration Policies

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REGISTRATION AND PAYMENT

In a worldwide teaching operation, sufficient lead time is needed for course logistics. For this reason, PetroSkills would appreciate receiving registrations at least one month before the course. However, we accept paid registrations for a viable session through the day before the course begins. Registrations can be made online at www.petroskills.com or by contacting customerservice@petroskills.com for a Registration Form. Registrations are confirmed upon receipt of payment. In the meantime, an Acknowledgment of Reservations will be issued via email. Once payment is received, an email will be issued confirming the registrant’s seat in the course.

Please note we do not arrange hotel accommodations for participants. When possible, we reserve a block of rooms at the suggested hotel(s). Participants should contact the suggested hotel directly for room rates and availability at least three weeks before the course begins. Remember to mention that you are attending a PetroSkills course to receive a discounted rate, if applicable. Please note if a course venue changes for whatever reason, the participant or their representative will be contacted via email. PetroSkills reserves the right without payment of consideration to videotape, film, photograph and/or record course sessions and course participants in any media type and to alter or edit these images for use in its publications, including website entries.

PetroSkills may use participant contact information (mail, email, telephone or fax) for the following limited purposes: (i) to provide updated class information and other information related to professional development in the petroleum industry, (ii) to request your help in evaluating PetroSkills courses and materials, and (iii) to provide information concerning future course offerings.

The use of any recording device (audio or video) by participants during a PetroSkills course is strictly prohibited. The unauthorized use of a recording device during a PetroSkills course presentation shall be grounds to remove the participant and confiscate or destroy the related recording. No portion of any PetroSkills course may be recorded digitally, on film, video tape, audio tape or other recording device or be reproduced photographically or by any sight or sound device without the explicit written permission of PetroSkills. All PetroSkills course presentations are the sole property of PetroSkills. We are the exclusive owner of the copyright of all course materials.

 

TUITION FEES

Tuition fees are due and payable in US dollars upon receiving the corresponding invoice. Again, a registration will not be confirmed until payment has been received. Tuition fees do not include living costs, but do include tuition, purchase price of course materials, daily refreshments, and a $100.00(USD) non-refundable registration fee, per five days of training or less. Tuition must be paid prior to the first day of the course. If payment has not been made prior to the course start date, the registrant or their representative should contact the appropriate Customer Service Department to make payment arrangements.

Note: Where applicable due to government regulations, Goods and Services Tax (GST) or Value Added Tax (VAT) will be added to the total tuition fees. Pricing subject to change. See website for current pricing and availability.

 

TRANSFERS, SUBSTITUTIONS, CANCELLATIONS AND REFUNDS

Transfers may be accepted if received 30 days or more before the course begins. There is not a transfer fee but tuition will be due based on the registered course. PetroSkills may allow a registrant to transfer to a subsequent course after the 30-day cut off period providing the tuition fees have been paid and the requested course is open for enrollment. If a transfer is made and the subsequent course is not attended, no money will be refunded. Only one transfer per initial registration is allowed. Substitutions may be made at any time without penalty.

If it is necessary to cancel an enrollment, full paid tuition, less the non-refundable registration fee of $100.00(USD) per five days of training or less, will be refunded providing the cancellation is received in our office 30 days or more prior to the course start date. If tuition is not paid at the time of the cancellation, the $100.00(USD) registration fee per five days of training or less is due, providing the 30 day notice was received. For cancellations received less than 30 days prior to the course, the full tuition fee is due. Please contact the appropriate Customer Service Department if you wish to cancel or transfer your enrollment. Enrollments are not automatically cancelled if tuition payment is not received by the start of the course.

We reserve the right to cancel any course session at any time. This decision is usually made approximately two weeks before the course begins. If we cancel a course, enrollees will be given the opportunity to transfer to another course or receive a full refund, provided the enrollment was not transferred into the cancelled course late. Keep our cancellation policy in mind when making travel arrangements (airline tickets, hotel reservations, etc.), as we cannot be responsible for any fees charged for canceling or changing your travel arrangements. We reserve the right to substitute course instructors as necessary.

 

CERTIFICATES

A Certificate of Completion is awarded to each participant who satisfactorily completes the course and will be awarded by the instructor(s) on the final day.

 

DISCLAIMER

PetroSkills and John M. Campbell & Co. reserve the right without payment of consideration to videotape, film, photograph and /or record course sessions and course participants in any media type and to alter or edit these images for use in its publications, including website entries.

PetroSkills and John M. Campbell & Co. may use participant contact information (mail, email, telephone or fax) for the following limited purposes: (i) to provide updated class information, (ii) to request your help in evaluating PetroSkills and John M. Campbell & Co. courses and materials, and (iii) to provide information concerning future course offerings.

The use of any recording device (audio or video) by participants during a PetroSkills and John M. Campbell & Co. course is strictly prohibited. The unauthorized use of a recording device during a PetroSkills and John M. Campbell & Co. course presentation shall be grounds to remove the participant and confiscate or destroy the related recording. No portion of any PetroSkills and John M. Campbell & Co. course may be recorded digitally, on film, video tape, audio tape or other recording device or be reproduced photographically or by any sight or sound device. All PetroSkills and John M. Campbell & Co. course presentations are the sole property of PetroSkills and John M. Campbell & Co.


PetroAcademy™ Registration Policies

 

REGISTRATION AND PAYMENT

Registrations are confrimed when payment is received. Payment is due upon receipt of invoice and no later than 10 business days before the first day of the session. For registrations submitted less than 10 business days before session, payment is due immediately, otherwise a spot in the session cannot be quaranteed. Tuition fees are due and payable in US dollars. Please contact the Customer Services Department if you cannot meet the payment requirements as registrations are not automatically cancelled when payment is not received.

 

TUITION FEES

Tuition fees include tuition, access to the PetroAcademy software and digital course material for 3 years and a non-refundable registration fee of $100.00 (USD). As a reminder, a spot in the PetroAcademy session is not confirmed until payment is received. Please note tuition fees do not include the cost of hardware such as computers, microphones, or web cameras. Participants are responsible for providing and testing their own hardware and internet connection before the PetroAcademy session.

 

CANCELLATIONS, REFUNDS, TRANSFERS, and SUBSTITUTIONS

A minimum of 10 business days’ notice is required to cancel the enrollment otherwise the tuition fee is forfeited, or remains due if not already paid. Cancellation requests received 10 business-days or greater before participants receive their login credentials to PetroAcademy will be honored and tuition refunded, less the non-refundable registration fee mentioned above. Transfers to future sessions and substitutions of participants from the same company will be permitted if notice is given within 6 business days. Please contact the Customer Service Department if you need to transfer or substitute.

PetroSkills reserves the right to cancel any session at any time. The decision to cancel is generally made one week before the instructor-led virtual session. When a session cancels, registered participants will be given the opportunity to reschedule their virtual instructor-led sessions. We reserve the right to substitute course instructors as necessary.

 

PetroAcademy Specifications

 

Technology Requirements

Participants will need a computer, microphone headset or telephone, and internet connection to enjoy a fully interactive learning experience through PetroAcademy. Although not required, a webcam is recommended.

 

PetroAcademy Login Credentials

For sessions with scheduled instructor-led virtual sessions: Upon payment of tuition, participants will be sent their login credentials, WebEx links for virtual instructor-led sessions, Getting Started Guides, etc. within 5 days of the PetroAcademy start date.

For sessions without instructor-led virtual sessions: Upon payment of tuition, participants will be sent their login credentials and Getting Started Guides within 5 days of receipt of payment.

 

Test-out of Skill Modules

Participants are able to test-out of the core and fundamental skill modules within a PetroAcademy session. Once the participant has access to PetroAcademy, he/she will have the option to complete the post-assessment of each skill module. A passing score will allow the participant to receive a completion for this skill module and progress to the next skill module in the sequence.

 

Virtual Class Recording

To allow registered participants to review the training session asynchronously and to ensure that the training being provided meets the PetroSkills standards, the training session may be recorded or monitored and reviewed after the training session by registered participants, as well as PetroSkills resources for course quality and improvement.  

 

CERTIFICATES

A Certificate of Completion is awarded to each participant who satisfactorily completes the course and will be emailed upon completion of the session.

 

DISCLAIMER

PetroSkills and John M. Campbell & Co. reserve the right without payment of consideration to videotape, film, photograph and /or record course sessions and course participants in any media type and to alter or edit these images for use in its publications, including website entries.

PetroSkills and John M. Campbell & Co. may use participant contact information (mail, email, telephone or fax) for the following limited purposes: (i) to provide updated class information, (ii) to request your help in evaluating PetroSkills and John M. Campbell & Co. courses and materials, and (iii) to provide information concerning future course offerings.

The use of any recording device (audio or video) by participants during a PetroSkills and John M. Campbell & Co. course is strictly prohibited. The unauthorized use of a recording device during a PetroSkills and John M. Campbell & Co. course presentation shall be grounds to remove the participant and confiscate or destroy the related recording. No portion of any PetroSkills and John M. Campbell & Co. course may be recorded digitally, on film, video tape, audio tape or other recording device or be reproduced photographically or by any sight or sound device. All PetroSkills and John M. Campbell & Co. course presentations are the sole property of PetroSkills and John M. Campbell & Co.

 

 


 

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our website and linked to our registration Terms and Conditions.

 

The Information We Collect

This notice applies to all information collected or submitted on the PetroSkills website or by our registrations personnel. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Company & Job Title
Email address
Phone number
Country of citizenship
Credit/Debit Card Information

 

The Way We Use Information

We use the information you provide about yourself or someone else to ensure we provide you with the products and services that you purchase from us. We do not share this information with outside parties except to the extent necessary to complete that order or service.
We use email addresses to answer the email we receive and to coordinate delivery of your products or services. Your email address may also be used to send you information about your training or services, or to advise you about other related training and services. Such addresses are not shared with outside parties.

Your mailing address may be used to provide you with the PetroSkills catalog. You may request to be excluded from this process by contacting us via the information in the “How To Contact Us” section of this privacy policy.

We use non-identifying and aggregate information to better design our website and our services. For example, we may note that that X number of individuals took a certain course, or that Y number of individuals from a certain region used our services. But we would not disclose or maintain any information that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
 

 

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
 

 

Data Disposal

All personal information we collect will be either destroyed or anonymized no more than 5 years after our last date of interaction with you. Unique and personally identifiable information such as email addresses, phone numbers, and street addresses will be removed. Aggregate and anonymous data may be preserved to provide analytical insight into our business and the market.

 

Subject Access Requests

You can access all your personally identifiable information that we collect online and maintain by submitting a Subject Access Request. We use this procedure to better safeguard your information. Subject Access Requests can be requested through CustomerService@PetroSkills.com.

PetroSkills commits to respond within 4 weeks of receiving a Subject Access Request. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

 

Who Will Contact You

You may receive email from the following addresses at PetroSkills: Accounting@PetroSkills.com , CustomerService@PetroSkills.com , Promotions@PetroSkills.com
 

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at +1.800.821.5933 (North America) or +1.918.828.2504 (International) or send us an email at CustomerService@PetroSkills.com