Training & Software Solution Specialist

As a Training & Software Solution Specialist, you will work within PetroSkills Global Support services group and assist our clients in identifying and resolving questions and concerns related to PetroSkills software offerings.

The PetroSkills Global Support Center provides our clients a central point of contact to respond to requests for service, whether business or technical in nature.

You will lead in pre-sale and post-sale activities; understanding the distinction between a product demo and product training.

The target is to ensure excellent service standards, respond efficiently to client inquiries, and maintain a high level of client satisfaction.


LOCATION: Katy, TX

 

DUTIES & RESPONSIBILITIES:

  • - Develop expertise on PetroSkills products

  • - Manage support inquiries via email, ticketing system or phone calls

  • - Identify and assess client needs

  • - Deliver administrator and user training sessions for product suite

  • - Work with Client Services Manager to schedule training sessions based on the client's timeline and needs

  • - Work with Client Services Manager to schedule and conduct demos

  • - Use a consultative approach to incorporate client workflow processes into demos and/or administrator training sessions

  • - Handle client support questions

  • - Assist in custom project creation and logo customizations

  • - Maintain and update training materials as requested, including agendas, course catalogs, PowerPoint presentations, recorded videos, eLearning modules, etc.

  • - Participate in additional projects and initiatives as requested

 

QUALIFICATIONS:

  • - Training, Consulting and/or Solution Implementation with experience around competency, compliance, and Learning Management Systems

  • - Oil and gas industry and process knowledge preferred

  • - Professional presentation, communication, and training ability to engage diverse learning audiences and adjust training content for optimal results

  • - Ability and willingness to travel as needed to local, regional, and global clients sites for face-to-face training and other events

  • - Oversee your components of travel and training schedules, customer support, and expense management

  • - Professional presence to build supportive relationships with all customer levels

  • - Strong customer service orientation, interpersonal and problem-solving skills

  • - Experience providing remote trainings using WebEx, Skype for Business or similar online web tool(s)

  • - Ability to thrive on being self-directed, motivated and learning quickly

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INTERESTED IN THIS POSITION?

Send resume and cover letter here