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| Managing Non-Technical Risks - MNTR |
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Discipline: Petroleum Business Level: Basic Duration: 4 days Instructor(s): Christiaan Luca, Katinka van Cranenburgh |
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Non-technical or societal risks have become the main source of business delays and budget overruns in the oil and gas industry. Non-technical risks typically are related to political, regulatory, health, safety, security, environmental, and social issues. Mitigation requires good external awareness and stakeholder engagement skills, but also the willingness of technical and commercial teams to work closely together with the non-technical disciplines to accommodate non-technical perspectives in project designs and plans. This course looks at both the internal and the external challenges that a company may face related to stakeholder engagement. On the external side, we look at current trends in western and non-western societies, we study key stakeholder groups, in particular those seen as 'difficult to deal with,' and then cover the practicalities of creating and maintaining effective relationships. However, a company will not be effective in its response to the external world if it is not well organized internally. Therefore, this course will also look at processes and tools to ensure internal alignment and cooperation with the aim to link external perspectives to business decision making. A key methodology is the quantification of non-technical risks because it helps prioritization and focusing of resources and mitigating activities. The overall objective of this course is to enhance the ability of a company to deliver its business on time, within budget, and at design capacity from an external risk perspective. To enhance learning effectiveness, hands-on experience will be emphasized through group exercises, role-play, and interactive challenge. Case studies, storytelling, and video materials will be used to enhance the learning experience. Self-assessment surveys and quizzes will stimulate reflection and personal development. |
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Designed For: All oil and gas business professionals who are directly or indirectly involved in the management of non-technical risks. Specifically, managers with accountability for business delivery, that is, projects or operations; managers of technical and commercial teams that support projects or operations; and professionals in Health, Safety, Security & Social Responsibility; Government Relations; and Communications. |
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Instructors: MR. CHRISTIAAN LUCA is associate partner in Community Wisdom Partners, a consultancy specialized in the creation of mutually beneficial relationships between business and societal actors. He has 32 years prior experience in the oil and gas industry with Shell, starting as a petroleum engineer in various countries around the world before moving into senior corporate positions in technical and commercial strategy. In his latest role he was responsible for the design and implementation of Shell's global practice in non-technical (or societal) risk management. This included training hundreds of advisors, engineers, managers, and executives in the practicalities of delivering a timely and proactive response to pressures and challenges from the external world. His experience across technical, commercial, and non-technical disciplines allows him to communicate easily across all professional boundaries. Christiaan has a broad toolkit at his disposal to improve governance, streamline processes, and create the cultural change needed for proactive management of non-technical risks in capital projects and operations. He has a BSc in Mining Engineering and a MSc in Petroleum Engineering (Honors), both from Delft University of Technology in The Netherlands. DR. KATINKA C. VAN CRANENBURGH is a founding partner of Community Wisdom Partners (CWP), a consultancy specializing in the creation of mutually beneficial relationships between business and societal actors. For over 16 years, she has contributed to Heineken's social performance policy and program, focusing on developing countries and complex environments. She created the Heineken Africa Foundation, a corporate philanthropic institution, and was responsible for the design and implementation of 45 health-care projects at a value of several million euros. In her last position as global employees' and human rights manager, she contributed to Heineken's global practice in non-technical (or societal) risk management. This included training commercial, human resources, public affairs and business managers, and executives in corporate social responsibility and proactive response to pressures and challenges from the external world. Katinka's academic background, including her PhD dissertation on how multinational companies and religious institutions manage business ethics, provides a solid theoretical foundation to all the practical work she does. At CWP she focuses on online and in-house training and consultancy coaching of business managers. Katinka is a columnist at The Post Online and is authoring a book with the working title "Between Manager and Human Being." She has a PhD in Management from the Rotterdam School of Management and an International MBA from the HES, University of Amsterdam. In-House Course Presentations All courses are available for in-house presentation to individual organizations. In-house courses may be structured the same as the public versions or tailored to meet your requirements. Special courses on virtually any petroleum-related subject can be arranged specifically for in-house presentation. For further information, contact our In-House Training Coordinator at one of the numbers listed below. Telephone 1- 832 426 1234 Facsimile 1- 832 426 1244 E-Mail inhouse@petroskills.com Public Course Presentations How to contact PetroSkills: 1-800-821-5933 toll-free in North America or Telephone 1-918-828-2500 Facsimile 1-918-828-2580 E-Mail registrations@petroskills.com Internet www.petroskills.com Address P.O. Box 35448, Tulsa, Oklahoma 74153-0448, U.S.A |