About
APQC’s Benchmarking Course Series is designed to equip professionals with the knowledge and skills needed to leverage benchmarking as a powerful driver of organizational performance. Whether learners are new to benchmarking or ready to apply benchmarking insights at a strategic level, this two-course series offers a comprehensive pathway to understanding, executing, and using benchmarking to fuel meaningful, data-driven improvement.
Grounded in APQC’s proven methodologies and enhanced through practical insights, the series helps organizations build capability, strengthen decision-making, and accelerate performance improvement initiatives. Together, these courses guide learners from foundational benchmarking concepts to executing benchmarking projects and using results to influence business outcomes
Target Audience
The Benchmarking Course Series serves a broad range of professionals responsible for understanding, measuring, and improving organizational performance, including:
- Business and functional leaders (mid- to senior-level)
- Business unit managers and VPs
- Strategic planners and transformation leaders
- Benchmarking and measurement specialists
- Operational excellence, quality, and process improvement professionals
- Change management practitioners
- Analysts and researchers involved in performance evaluation
Whether participants are leading enterprise-level improvement efforts or conducting focused benchmarking studies within a single function, the series provides the knowledge and tools needed to use benchmarking effectively and ethically.
You Will Learn
- Understand what benchmarking is, how it works, and the different forms it can take
- Apply APQC’s structured, four-phase benchmarking methodology
- Plan and scope benchmarking efforts aligned with business needs
- Conduct ethical benchmarking within and across organizations
- Gather, validate, and analyze benchmarking data
- Translate data and findings into actionable insights
- Communicate benchmarking results to influence decision-making
- Use benchmarking to identify improvement opportunities and accelerate change
- Build a compelling case for improvement initiatives using evidence-based insights
- Connect benchmarking outcomes to broader organizational strategy and performance goal