About
The Knowledge Management Learning Series is designed to help organizations build a strong foundation for how knowledge is created, shared, and used in daily work. Developed in collaboration with The Competency Alliance (TCA) and the American Productivity & Quality Center (APQC), this three-course series equips professionals with the skills, frameworks, and practices needed to transform knowledge into a strategic, accessible, and actionable asset.
Through progression from foundational concepts to applied practices, learners will discover how to overcome knowledge-sharing barriers, establish governance models, embed knowledge in core business processes, and ultimately strengthen organizational performance.
Target Audience
- Knowledge management (KM) leaders, practitioners, and program managers
- Business stakeholders and process owners
- Learning & development professionals
- HR and culture leaders
- Content management specialists
- Change agents and transformation leaders
- IT strategists supporting collaboration or workflow tools
- Anyone new to KM or newly assigned to KM responsibilities
- Business leaders seeking to drive collaboration and reduce silos
You Will Learn
- Understand the difference between knowledge and knowledge management
- Identify common KM objectives, methodologies, and definitions
- Recognize why organizations invest in KM and the value it delivers
- Assess knowledge gaps, challenges, and their business impact
- Build a holistic view of how to approach KM in their environment
- Identify the ten most common barriers to knowledge sharing
- Differentiate between structural barriers and mindset barriers
- Assess cultural and operational factors affecting knowledge flow
- Apply targeted strategies to overcome resistance and break down silos
- Recognize cues that signal knowledge-sharing challenges
- Connect knowledge flow to processes that remove barriers
- Align KM activities and outputs with core business processes
- Develop governance models that sustain knowledge flow
- Apply process analysis techniques to integrate knowledge into workflows
- Enable knowledge sharing at the point of need
- Define roles that support KM in daily operations