About
The Process Management Learning Series is a comprehensive, structured curriculum designed to equip professionals at all levels with the skills, tools, and frameworks needed to build, manage, and continuously improve business processes. Built around APQC’s leading methodologies, including the Seven Tenets of Process Management, the Process Classification Framework®, and proven tools for analysis and improvement, this series helps organizations strengthen operational performance, alignment, and scalability.
Across six courses, learners progress from foundational process concepts to advanced skills in design, analysis, improvement, and governance. The series is designed to support both individuals seeking professional upskilling and organizations working to develop a robust, sustainable process management capability.
Target Audience
- Process management leaders and practitioners establishing or maturing a process capability
- Process owners and functional leaders accountable for end-to-end performance
- Business process designers and analysts responsible for documenting and modeling processes
- Project, program, and transformation managers who rely on well-defined and well-governed processes
- Continuous improvement, Lean, Six Sigma, and change management professionals
- Managers and team leads working to improve operational performance
- Employees transitioning into process-focused roles
- Any worker or leader who understands that process is how work gets done
Whether new to process concepts or already experienced, learners will find courses that meet them where they are and help them advance to the next level of capability.
You Will Learn
- Understand what a process is, why organizations use them, and how they support performance
- Recognize process types, lifecycle phases, measures, and controls
- Identify key elements of process knowledge and success indicators
- Apply APQC’s Seven Tenets of Process Management as a strategic framework
- Align processes to organizational goals and governance structures
- Understand how frameworks, such as APQC’s Process Classification Framework®, support standardization, benchmarking, and transformation
- Scope, define, and model current and future state processes
- Create SIPOCs, RACIs, process definition documents, and other essential artifacts
- Use frameworks to enhance visibility and end-to-end performance
- Select and apply analysis techniques based on process goals and context
- Evaluate workflows, timing, risks, resource needs, and cost implications
- Apply Lean Six Sigma concepts and avoid common pitfalls like solution bias or analysis paralysis
- Apply benchmarking, heat mapping, stakeholder analysis, and prioritization techniques
- Build actionable improvement roadmaps
- Lead change efforts with strategies for communication, engagement, and sustained results
- Improve reliability, reduce bottlenecks, enhance efficiency, and strengthen operational excellence