I. General Registration Policies
Registration & Payment
In a worldwide teaching operation, sufficient lead time is needed for course logistics. For this reason, PetroSkills appreciates receiving registrations at least one month before the course. However, we accept paid registrations for a viable course through the day before the course begins. Registrations can be made online at www.petroskills.com or by contacting the Customer Service Department at customer.service@petroskills.com. Registrations are confirmed upon receipt of payment. An Acknowledgment of Reservations will be issued via email. Once payment is received, an email will be issued confirming the registrant’s seat in the course.
Please note we do not arrange hotel accommodations for participants. When possible, we reserve a block of rooms at suggested hotel(s). Participants should contact the suggested hotel directly for room rates and availability at least three weeks before the course begins. Mention that you are attending a PetroSkills course to receive a discounted rate, if applicable. Please note if a course venue changes for whatever reason, the participant or their representative will be contacted via email. PetroSkills reserves the right without payment of consideration to videotape, film, photograph and/or record course sessions and course participants in any media type and to alter or edit these images for use in its publications, including website entries.
PetroSkills may use participant contact information (mail, email, telephone or fax) for the following limited purposes: (i) to provide updated class information and other information related to professional development in the petroleum industry, (ii) to request your help in evaluating PetroSkills courses and materials, (iii) to provide information concerning future course offerings and (iv) to request survey completion for gathering information related to training and development to help improve PetroSkills products and offerings.
The use of any recording device (audio or video) by participants during a PetroSkills course is strictly prohibited. The unauthorized use of a recording device during a PetroSkills course presentation shall be grounds to remove the participant and confiscate or destroy the related recording. No portion of any PetroSkills course may be recorded digitally, on film, videotape, audio tape or other recording device or be reproduced photographically or by any sight or sound device without the explicit written permission of PetroSkills. All PetroSkills course presentations are the sole property of PetroSkills. We are the exclusive owner of the copyright of all course materials.
Tuition Fees
Tuition fees are due and payable in US dollars upon receiving the corresponding invoice. A registration will not be confirmed until payment has been received. Tuition fees do not include living costs, but do include tuition, purchase price of course materials, daily refreshments, and a $150.00(USD) non-refundable registration fee, per five days of training or less. Tuition must be paid prior to the first day of the course. If payment has not been made prior to the course start date, the registrant or their representative should contact the Customer Service Department to make payment arrangements.
Note: Where applicable due to government regulations, Goods and Services Tax (GST) or Value Added Tax (VAT) will be added to the total tuition fees. Pricing is subject to change. See website for current pricing and availability.
Transfers, Substitutions, Cancellations & Refunds
Transfers, Substitutions, Cancellations, and Refund requests can be made by contacting the Customer Service Department at customer.service@petroskills.com All are subject to the terms and conditions contained within this registration policy.
Transfers may be accepted if received 30 days or more before the course begins. There is no transfer fee, but tuition will be due based on the registered course. PetroSkills may allow a registrant to transfer to a subsequent course after the 30-day cut off period provided the tuition fees have been paid and the requested course is open for enrollment. If a transfer is made and the subsequent course is not attended, no money will be refunded. Only one transfer per initial registration is allowed. Substitutions (someone else using your registration) may be made at any time without penalty.
If it is necessary to cancel an enrollment, full paid tuition, less the non-refundable registration fee of $150.00(USD) per five days of training or less, will be refunded provided the cancellation is received in our office 30 days or more prior to the course start date. If tuition is not paid at the time of the cancellation, the $150.00(USD) registration fee per five days of training or less is due, provided the 30-day notice was received. For cancellations received less than 30 days prior to the course, the full tuition fee is due. Please contact the appropriate Customer Service Department if you wish to cancel or transfer your enrollment. Enrollments are not automatically cancelled if tuition payment is not received by the start of the course.
Credits not used within 12 months from credit date are subject to forfeiture.
For Non-Force Majeure Cancellations
PetroSkills reserves the right to cancel or reschedule any course session at any time. The decision to cancel is generally made approximately two weeks before class. When a course cancels, registered participants will be given the opportunity to transfer to another course or receive a full refund, provided the enrollment was not transferred into the cancelled course late. Keep this in mind when making travel arrangements (airline tickets, hotel reservations, etc.), as PetroSkills cannot be responsible for any fees incurred for cancelling or changing your travel arrangements.
For Force Majeure Cancellations
If a course session is cancelled or rescheduled due to a “Force Majeure” event, registered participants will be provided an opportunity to transfer to another course within 12 months of the originally scheduled course. For the purposes of the Force Majeure Cancellation Policy, a “Force Majeure” event shall mean any event, circumstance, situation or similar occurrence (other than financial distress or inability to pay debts when due) that prevents or substantially impairs PetroSkills’ ability to perform its obligations, and over which PetroSkills has no ability or authority to effectively control or influence, and includes, without limitation, acts of God, strikes, lockouts, riots, acts of war, epidemics, pandemics, governmental acts or regulations, fires, communication line failures, power failures, earthquakes and the application of any germane law which PetroSkills, in its sole discretion, interprets to prevent, delay or hinder the delivery of goods and services by PetroSkills. For course sessions cancelled or rescheduled due to a “Force Majeure” event, refunds less the registration fee may only be made after the 12-month period in which a registrant was provided an opportunity to transfer into another course.
Certificates
A Certificate of Completion is awarded to each participant who satisfactorily completes the course and will be awarded by the instructor(s) on the final day.