About the Webinar
In just 30 minutes, you’ll get an inside look at our Advanced Hands-On Troubleshooting Training for Operators—a proven 2-day simulator-based program that has been delivered in 150+ hands-on sessions for more than 1,500 operators and early-career engineers worldwide.
You’ll see how the course:
- Uses realistic, INSTO-based simulator exercises to build pattern recognition and confidence in high-stakes situations
- Helps operators move beyond “trial and error” to structured, root-cause troubleshooting
- Integrates with your existing training programs and operating procedures
- Provides measurable value through improved troubleshooting speed and reduced errors
What You'll Learn
By attending this webinar, you’ll learn:
- The Core Structure of the 2-Day Course
- How the course is organized
- The balance between theory, hands-on simulator exercises, and debriefs
2. Sample INSTO-Based Exercises
- Example troubleshooting scenarios operators work through
- How exercises are sequenced to build competency and confidence
3. How Clients Deploy This Training
- Common use cases: onboarding, upskilling, and advanced refreshers
- How corporate and site managers schedule, customize, and scale delivery
4. Real Client Feedback & Outcomes
- What prior participants and managers say about the impact on field performance
- How feedback has shaped continuous improvement of the course
Meet the Speakers
Donald C. Glaser Vice President of the Simulation Solutions, Inc. (SSI) division of PetroSkills.
Course Instructor & Industry Expert Don has led advanced troubleshooting and simulator-based training for operators and engineers across multiple facilities worldwide. He brings extensive field, operations, and training experience into every session to ensure the scenarios are realistic, relevant, and immediately applicable.
Meet the Speakers
Jeff Carlson Course Instructor & Operations Specialist
Jeff partners with clients to understand their systems, standards, and operating environments, helping tailor troubleshooting exercises that reflect real plant conditions. Together with Don, he facilitates interactive sessions that challenge participants while keeping learning practical and outcome-focused.
Who Should Attend
This webinar is designed for leaders who are responsible for the performance and development of frontline staff, including:
- Corporate training managers
- Site-level training coordinators
- Operations managers and supervisors
- Early-career engineer program managers
If you’re tasked with reducing downtime, improving troubleshooting speed, and strengthening your operators’ decision-making in the field, this session is for you.
Webinar Objectives
During this webinar, our goal is to equip you with the information you need to decide whether this program is the right fit for your team. Specifically, we will:
- Provide clear options for offering industry-proven advanced troubleshooting training to your operators and young engineers
- Show how the 2-Day Simulator-Based Course works in practice
- Demonstrate how this training aligns with corporate safety, reliability, and performance goals
- Answer your questions live so you can confidently plan next steps
